Shipping & Returns

Mother of Rave ships Australia-wide from the Gold Coast, Queensland. If you require International shipping, please contact us via email.

Processing Time

Orders are typically packed and dispatched within 1–3 business days of purchase unless otherwise stated.

During product launches, sales periods and public holidays, processing times may be slightly longer.

Once your order has been dispatched, you will receive a tracking email.

Packaging

To reduce paper waste, Mother of Rave does not include packing slips or printed invoices with orders.

Your order confirmation and receipt will be emailed to you after purchase. If you require a copy of your invoice, please contact us and we'll be happy to assist.

Standard Shipping

• AUD Standard Rate: $12 AUD - Estimated Delivery: 2–8 Business Days
• AU Express Rate: $15 AUD - Estimated Delivery: 1-3 Business Days
• EU & UK Standard Shipping $31 AUD - Estimate Delivery: 8-12 Business Days

Delivery timeframes are estimates only and are subject to Australia Post delivery networks.

Pre-Orders

Products available for pre-order will be clearly marked on the product page.

By purchasing a pre-order item, you acknowledge that the item is not currently in stock and will be dispatched within the estimated timeframe provided.

Estimated dispatch dates are subject to change due to manufacturing, supplier or freight delays.

If your order contains both in-stock and pre-order items, your order may be held and shipped together once all items are available.

Should there be any significant delays, we will notify you via email.

Tracking

Once your order has been shipped, you will receive tracking details via email.

Please allow up to 24 hours for tracking information to become active.

Incorrect Addresses

Please ensure your shipping details are entered correctly at checkout.

Mother of Rave is not responsible for parcels delivered to incorrectly supplied addresses.

RETURNS & EXCHANGES

We want you to love your MOR purchase.

If for any reason you're not completely satisfied, please contact us within 14 days of receiving your order.

Change of Mind Returns

We accept returns for change of mind provided:

• The item is unworn and unused
• The item is in original condition
• Tags and packaging are intact
• The return request is made within 14 days of delivery

Customers are responsible for return shipping costs.

Original shipping charges are non-refundable.

Exchanges

If you require an exchange, please contact us and we will do our best to assist, subject to stock availability.

Faulty Items

If you believe your item is faulty, damaged or incorrect, please contact us as soon as possible with photos and your order number.

Where required under Australian Consumer Law, we will provide a repair, replacement or refund.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

Nothing in this policy limits or excludes your rights under Australian Consumer Law.